退換貨政策

✅ 14天退換貨保障

自您簽收商品之日起，我們提供14天無理由退換貨保障。

• 商品需保持完好、包裝完整、無損壞痕跡
• 退換前請務必聯繫客服確認並獲取退貨標籤

✅ 一年商品保固

產品自收到之日起，享有一年保修。若因非人為原因出現品質問題，我們將：

• 提供免費維修服務
• 或提供零件更換
• 或更換整機（視情況而定）

美國加州聖荷西維修中心提供當地支持。

✅ 三年4K螢幕保修

針對具備4K觸控螢幕的型號，享有3年獨立螢幕保修，若出現螢幕閃爍、無顯示等異常，我們將免費維修或更換。

✅ 退貨運費政策

若因產品本身問題或我們出錯，將提供免費退貨運費標籤。

若為個人因素（例如：不需要、買錯），退貨運費需由顧客自行承擔。

✅ 如何申請退換貨

請聯繫我們的客服團隊：

• WeChat / LINE / WhatsApp ID： deeege
• 客服電話： +1 (323) 657-7960
• Email： service@deeege.com

提供您的訂單編號與退貨原因，我們將於24小時內回覆。

✅換貨權益

商品因質量問題需換貨者，我們將免費幫助處理。

✅ 退款方式

• 我們會在收到退回商品後5個工作日內實行退款。

• 退款將原路送回原付款帳戶 (PayPal / 信用卡 / Apple Pay / Google Pay)。

Return & Refund Policy

✅ 14-Day Return & Exchange Guarantee

We offer a 14-day no-questions-asked return or exchange from the date of delivery.

• Product must be in original condition with complete packaging.
• Product must not show signs of damage or misuse.

Please contact our customer service team before returning any item. We will provide a return label and specific instructions.

✅ 1-Year Product Warranty

We offer a 1-year warranty from the date of delivery. During this period, if the device has any non-human-caused malfunction, we will:

• Provide free repair services, or
• Offer replacement parts, or
• Replace the entire unit depending on the situation.

Our San Jose, California repair center provides local support to customers in the United States and Canada.

✅ 3-Year 4K Screen Warranty

For models with 4K touchscreen displays, we offer an exclusive 3-year screen warranty.

If there are any hardware issues such as flickering, dead pixels, or display malfunction, we’ll replace or repair the screen free of charge.

✅ Return Shipping Policy

If the return is due to product defect, quality issues, or any error on our part, we will provide:

• A free return shipping label
• Cover all associated shipping fees

If the return is for personal reasons, the customer will be responsible for the return shipping cost.

✅ How to Request a Return

Please contact us via:

• WeChat / LINE / WhatsApp ID: deeege
• Phone Support: +1 (323) 657-7960
• Email: service@deeege.com

Provide your order number and reason for return. We will respond within 24 hours with next steps.