售後服務與退換貨政策 / After-Sale Service & Returns Policy www.deeege.com deeege-official-policy

1. 退貨期限：
   自物流系統顯示「已送達 / Delivered」之日起算 30 天內，可提出退貨或換貨申請。
2. 商品狀態要求：
   • 機器外觀無明顯刮傷、磕碰、裂痕等人為損壞。
   • 需保留 原廠外箱與內部包材，外箱僅可有正常運輸造成之壓痕。
   • 不得有明顯拆封撕裂痕跡，以免影響二次銷售。
   • 所有配件（麥克風、線材、電源、說明書、遙控等）需完整退回。
3. 退貨運費說明：

   ✅ 品質問題（30天內）：
   經工程師確認為產品品質問題（例如無法開機、功能異常等），Deeege 將提供 免費 Shipping Label 與 Return Label，退貨運費由我們承擔。

   🚚 非品質問題（主觀原因）：
   因個人原因退貨（不喜歡、不合適、暫時不用等），來回運費需由客戶自行承擔。 美國本地退貨運費通常約 US $25–$30 左右，實際金額以承運商為準。

1. Return window:
   You may request a return or exchange within 30 days from the date marked as “Delivered” in the carrier’s tracking system.
2. Product condition:
   • Device must be free of obvious scratches, dents, cracks, or other user-caused damage.
   • Original outer carton and inner packaging must be kept and used for the return.
   • The box should show only normal transport marks, not clear tearing or forced opening.
   • All accessories (microphones, cables, power adapter, manuals, remote, etc.) must be returned together.
3. Return shipping cost:

   ✅ Quality-related issues (within 30 days):
   If a product issue is confirmed (e.g. cannot power on, serious malfunction), Deeege will provide a free shipping label and return label. Return shipping is fully covered by us.

   🚚 Non-quality reasons (customer’s choice):
   For personal or subjective reasons (change of mind, not needed, etc.), round-trip shipping is paid by the customer. In the U.S., typical return cost is about US $25–$30, depending on the carrier and region.

2.1 試用模式（請先測試再激活）

每台 Deeege 卡拉 OK 機皆具備 試用模式，在未激活前即可：

• 正常開機與進入系統介面
• 點歌與播放歌曲（含預載示範內容）
• 連接並使用無線麥克風
• 檢查螢幕、喇叭、Wi-Fi 與基本操作功能是否正常

2.2 一機一碼與激活後刷機費

系統採用 「一機一碼」 機制，機器一旦激活即與序號永久綁定。

• 如在 已激活 狀態下申請退貨，需由工程師協助重新刷機（重置系統）。
• 每台已激活後退貨之機器，將酌收 US $30 刷機費。
• 刷機費將從退款金額中扣除，此為技術服務成本，並非罰金。

2.1 Trial Mode – Please test before activation

Every Deeege karaoke machine includes a built-in Trial Mode, which allows you to:

• Power on and navigate the system interface
• Browse and play songs (including built-in demos)
• Connect and use the wireless microphones
• Test the screen, speakers, Wi-Fi, and basic functions

2.2 One-device-one-code & reset fee after activation

For security and licensing reasons, the system uses a “one device, one activation code” mechanism. Once activated, the code is permanently bound to that device.

• If you request a return after activation, our technician must reset (re-flash) the unit.
• A US $30 reset (re-flash) fee will be charged for any activated device that is returned.
• This fee is deducted from your refund and represents technical service cost, not a penalty.

1. 先聯繫客服：
   請透過 Email（service@deeege.com） 或 WeChat / WhatsApp / LINE 聯絡我們，並提供：
   • 訂單號（建議附上訂單截圖）
   • 退貨原因（品質問題／非品質原因）
   • 如為品質問題，請附上照片或短影片說明現象
2. 24 個工作小時內回覆：
   我們將在 1 個工作天內 回覆並確認是否符合退貨條件。
3. 取得退貨標籤或退貨地址：
   • 品質問題：提供由 Deeege 支付的 預付退貨標籤。
   • 非品質原因：提供退貨地址，運費由客戶自行支付。
4. 重新包裝寄回：
   請使用原箱與內包材妥善保護機器，並確保所有配件齊全。
5. 提供物流資訊：
   寄出後請回覆承運商名稱與追蹤號碼，以便我們追蹤包裹狀態。

1. Contact support first:
   Email us at service@deeege.com or reach us via WeChat / WhatsApp / LINE with:
   • Your order number (screenshot recommended)
   • Reason for return (quality issue / non-quality reason)
   • Photos or a short video if you believe there is a product issue
2. Response within 1 business day:
   We will reply within 24 business hours to confirm eligibility and provide next steps.
3. Get the return label or address:
   • For quality issues, a prepaid return label will be provided.
   • For non-quality reasons, we will provide the return address; shipping is paid by the customer.
4. Pack and ship back:
   Please pack with the original carton and inner protection, and include all accessories.
5. Share tracking details:
   After shipping, send us the carrier name and tracking number so we can monitor the return.

1. 倉庫驗貨時間：
   包裹送達倉庫後，通常需 2–3 個工作天 完成檢查與確認商品狀態。
2. 退款方式：
   退款將退回至 原支付管道（如信用卡、PayPal 等）。
3. 銀行入帳時間：
   多數銀行或金流機構需要額外 3–5 個工作天 入帳。
4. 若退款金額與您實際收到金額略有差異，可能為發卡行／銀行的匯率或手續費所致。

1. Inspection at warehouse:
   After the returned package arrives, we usually need 2–3 business days to inspect and confirm its condition.
2. Refund method:
   Refunds are issued to the original payment method (credit card, PayPal, etc.).
3. Bank / provider processing time:
   Most banks and payment providers require an additional 3–5 business days to complete the credit.
4. Any difference between the original and final amount is usually due to exchange rates or fees set by your bank or card issuer.

• 機器出現明顯外觀損壞，且非運輸造成（跌落、撞傷、裂痕等）。
• 遺失原廠外箱、內包材或重要配件。
• 嚴重髒污、異味或明顯不當使用痕跡。
• 未經授權自行拆機、改裝或維修。
• 因錯誤使用、安裝不當、進水、跌落等人為因素導致故障。
• 已激活機器且拒絕支付 US $30 刷機費 卻要求退貨。
• 特價清倉、大宗企業訂單等另有註明不可退貨者。

• Serious physical damage not caused by shipping (cracks, heavy dents, etc.).
• Missing original box, inner packaging, or major accessories.
• Severe dirt, odor, or signs of misuse.
• Unauthorized disassembly, modification, or repair.
• Damage due to misuse, incorrect installation, liquid ingress, or dropping.
• Customer refuses to pay the required US $30 reset fee for an activated device being returned.
• Clearance items, special promotions, or bulk corporate orders marked as non-returnable.

6.1 運輸損壞

1. 收貨時若外箱明顯受損，建議先拍照再開箱。
2. 如確認內部商品受損，請於 3 日內 聯繫客服。
3. 請提供：
   • 外箱照片（含物流面單）
   • 內部保護材與商品全景照片
   • 受損部位近拍照片或影片
4. 我們將依實際狀況安排補寄配件或更換整機。

6.2 顯示已送達但未收到

1. 若物流顯示「Delivered」但實際未收到，請先與家人、鄰居或物業確認。
2. 如仍無結果，請於 2 日內 主動聯繫承運商查詢投遞情況。
3. 若在 48 小時 內仍無法找到包裹，請聯繫 Deeege 客服，我們將協助與物流調查，並依結果協調補寄或退款方案。

6.1 Shipping damage

1. If the outer box looks badly damaged at delivery, please take photos before opening if possible.
2. If the product inside is damaged, contact our support within 3 days of receipt.
3. Please provide:
   • Photos of the outer carton (including shipping label)
   • Photos of inner packaging and overall product
   • Close-ups or a short video of the damage
4. We will evaluate and arrange a replacement machine or parts shipment as appropriate.

6.2 Marked “Delivered” but not received

1. If tracking shows “Delivered” but you did not receive the package, first check with family, neighbors, or building management.
2. If still missing, contact the carrier within 2 days to verify the delivery status.
3. If the package cannot be located within 48 hours, contact Deeege support. We will help follow up and arrange a replacement or refund according to the investigation result.

若您不確定案件屬於哪一類型，或需要專人協助，歡迎隨時聯繫我們：

• Email：service@deeege.com
• WeChat：deeege
• WhatsApp：+1 (323) 657-7960
• LINE：deeege

If you are unsure which case your situation falls into, or need assistance, feel free to contact us:

• Email: service@deeege.com
• WeChat: deeege
• WhatsApp: +1 (323) 657-7960
• LINE: deeege