English: All newly purchased Deeege products come with a limited warranty. Deeege offers a standard one-year warranty. Please refer to the table below for the warranty schedule by country.
保養期內 / Within Warranty Period
繁體中文： 如果出現缺陷並在保固期內收到有效索賠，Deeege 將使用新的或翻新的更換零件免費修復硬體缺陷。 English: If a defect occurs and a valid claim is received within the warranty period, Deeege will repair the hardware defect free of charge using new or refurbished replacement parts.
繁體中文： 如果您不是直接從 Deeege-迪格 購買，請提供購買證明、問題簡述和型號。 English: If you did not purchase directly from Deeege, please provide proof of purchase, a brief description of the issue, and the model number.
保養期限 / Warranty Period
區域 / Region
國 / Country
整機保固期（年） / Full Unit Warranty (Years)
螢幕保固期（年） / Screen Warranty (Years)
北美 / North America
US
1
3
CA
1
3
有缺陷的交換 / Defective Replacement
繁體中文： 我們將酌情根據保固條款修理或更換物品，更換設備將經全面測試與重新包裝。 English: We will, at our discretion, repair or replace items under warranty. Replacement devices are fully tested and repackaged to ensure quality.
維修 / Repairs
繁體中文： 未經核實而送修的產品將被拒絕。 English: Products sent for repair without verification will be refused.
筆記 / Notes
繁體中文： 對於在 deeege.com 上購買的產品，我們需要訂單號與下單用的電郵。 English: For purchases made on deeege.com, we require the order number and the email address used for the order.
繁體中文： 我們強烈建議您在網站上註冊購買：在這裡註冊 English: We strongly recommend registering your purchase on our website: Register here
The 5-in-1 requires external speakers and is ideal for living rooms, large spaces, and customers seeking a closer KTV experience. The 6-in-1 has built-in speakers — just open and sing. Perfect for seniors, apartments, bedrooms, or small family gatherings.
No. The 6-in-1 is an all-in-one unit with built-in speakers. The AUX port on the back is an audio input, not output — it cannot send audio to external speakers. If you need to connect to an external sound system or amplifier, we recommend the 5-in-1.
Some Soundbars may work, but they are designed for TV and movies — not karaoke. You may experience audio delay, echo, or poor vocal quality. We recommend using a dedicated karaoke speaker, powered speaker, or an amplifier with passive speakers instead.
Yes. The Deeege karaoke machine supports downloading songs directly to the device. Once downloaded, you can sing offline without relying on the internet each time.
No fees required. The Deeege North America edition has no annual fee, monthly fee, subscription fee, or VIP charges. Pay once and use it long-term.
Orders are typically shipped from our North American warehouse. Most areas in the US and Canada receive delivery within 3–7 business days. Actual delivery time depends on logistics updates.
Official purchases include a 30-day return & exchange guarantee, 1-year full unit warranty, and 3-year screen warranty. During the warranty period, we provide customer support, remote assistance, and repair services.
Deeege is the exclusive North American distributor of Voocool (威酷), selling the official overseas version with the original logo, configured specifically for the US and Canadian market. Products purchased outside official Deeege channels are not eligible for our after-sales service or warranty coverage.
We do not recommend purchasing for this purpose. Chinese video apps such as Tencent Video, iQIYI, and Youku are subject to regional restrictions in the US and Canada, and much of their content may not be accessible. We do not claim the device can reliably stream Chinese TV shows or movies.
Many cheap online karaoke machines are essentially a TV box + speaker + microphone combo that requires a constant internet connection and relies on third-party Chinese online song libraries. These platforms often have regional restrictions, login barriers, paywalls, or expired song issues in North America. Deeege supports song downloads for stable, long-term use — ideal for North American households.
Both versions have the same features. The difference is that the Outdoor version has a built-in rechargeable battery — a full charge lasts approximately 6–7 hours. It can be used both plugged in at home or outdoors. The Home version requires a power outlet at all times.
Not recommended, and generally not supported for singing use. Bluetooth speakers may introduce audio delay, causing your voice to fall out of sync while singing. For the 5-in-1, we recommend using a wired speaker, powered speaker, amplifier, or dedicated karaoke speaker.
